Privacy Policy

Ledger Cold Wallet Recovery Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Ledger cold wallet recovery services, advanced features, maintenance resources, and troubleshooting support. This policy applies comprehensively to all platforms where recovery and advanced functionality operates, including hardware wallet devices, desktop applications for Windows, macOS, and Linux, mobile applications for iOS and Android, and web properties providing recovery documentation and support.

This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing.

Ledger Cold Wallet Recovery services collect limited categories of personal data necessary for providing cold wallet recovery, advanced features, and troubleshooting functionality while maintaining the security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their assets.

Recovery operation data includes anonymized information about restoration events, device replacement patterns, and phrase verification activities when users perform wallet recovery. This data supports process improvement without accessing actual recovery phrases, private keys, or the secure element contents.

Advanced feature data includes anonymized patterns of passphrase usage, account separation configurations, and third-party integration preferences when users engage with advanced functionality. This data supports feature development without tracking individual wallet structures across supported coins.

Maintenance data includes anonymized patterns of firmware update adoption, device care activities, and backup verification frequencies. This data helps prioritize development without identifying specific users.

Troubleshooting data includes error reports, diagnostic information, and resolution outcomes when users encounter and resolve issues via USB-C or Bluetooth connections. This data supports improved error handling without accessing wallet contents.

Support interaction data includes information users provide when submitting recovery, advanced usage, maintenance, or troubleshooting inquiries through official channels. This data is necessary for providing accurate guidance and resolving reported issues.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and content improvement analysis.

Ledger websites use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories.

Essential cookies enable core website functions including navigation, session management, download initiation, and security features. These cookies are strictly necessary for proper website operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites or collect information for advertising purposes.

Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting cold wallet users. These cookies help protect both the platform and users from malicious activity.

Analytics cookies collect anonymized website usage data including recovery documentation visits, advanced feature guide engagement, and troubleshooting resource access patterns. These cookies support content improvement and user experience optimization. Analytics cookies can be disabled through the consent interface without affecting cold storage functionality.

Preference cookies remember user selections including display preferences, language settings, and interface configurations. These cookies improve user experience by reducing repetitive selections and can be managed through browser settings.

Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations. Users can modify preferences at any time through settings links available in website footers.

Ledger Cold Wallet Recovery uses analytics to understand documentation effectiveness and support patterns while maintaining user privacy through aggregation and anonymization practices.

Recovery analytics track anonymous patterns of restoration documentation access, device replacement guide usage, and verification procedure engagement. This data helps improve recovery resources without tracking individual recovery events.

Advanced feature analytics aggregate anonymous patterns of passphrase documentation access, account separation guide usage, and integration preference information. This data supports feature development across all supported coins.

Troubleshooting analytics aggregate anonymous patterns of error documentation access, resolution success rates, and support escalation frequencies. This information improves troubleshooting resources.

Application analytics operate through opt-in telemetry that users enable or disable during initial setup. Enabled telemetry collects anonymized events while users declining analytics transmit no telemetry data whatsoever, with no functional penalties or feature restrictions.

Analytics data retention follows a 26-month rolling period aligning with typical product development cycles. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.

Ledger Cold Wallet Recovery integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements.

Genuine check services verify hardware wallet authenticity through secure attestation protocols. This verification communicates with Ledger security infrastructure to confirm device integrity without transmitting private keys, recovery phrases, or balance information from the secure element.

Firmware distribution services deliver updates globally through content delivery networks. These services process download requests without accessing device-stored data beyond standard server logs.

Blockchain network nodes receive transaction data when users broadcast signed transactions through companion software after recovery. This data is inherently public on blockchain networks and is required for transaction processing.

Cloud infrastructure providers host backend services under data processing agreements requiring compliance with applicable data protection regulations including GDPR requirements.

Ledger Cold Wallet Recovery retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories.

Website server logs are retained for 90 days supporting security monitoring and abuse investigation, then permanently deleted. Analytics data follows 26-month rolling retention for product improvement, with subsequent archival of aggregated trends and deletion of raw event data.

Genuine check records are retained for 18 months supporting security verification and counterfeit tracking. Support tickets are retained for 3 years following last interaction. Cookie consent records follow 13-month retention per regulatory guidelines.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing.

Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing. Responses are provided within 30 days or shorter timeframes required by applicable law.

Data may be transferred internationally for processing by service providers located outside the user's jurisdiction. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet recovery or advanced usage. If such collection is discovered, the data will be deleted promptly upon notification.

This policy may be updated to reflect changes in data handling practices or regulatory requirements. Material changes will be communicated through application interfaces, website notices, or direct communication where appropriate.

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category. Privacy inquiries receive priority handling within applicable regulatory timeframes. For general recovery and troubleshooting support, visit our Contact page.